Privacy Policy

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Last Updated: April 2026

1. Introduction

Welcome to In The City (“we”, “our”, “us”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website: www.inthecity.co.za

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By using our website, you agree to the collection and use of information in accordance with this policy.

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2. Information We Collect

We may collect the following types of information:

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2.1 Personal Information

Information you voluntarily provide, including:

Name and surname
Email address
Phone number
Company name (if applicable)
Any information submitted through forms (e.g. contact forms, booking forms, lead forms)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited and time spent
Referring website

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Analyse website traffic
Enhance user experience

You can control cookies through your browser settings.

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3. How We Use Your Information

We use the information we collect to:

Respond to enquiries and requests
Process bookings or service requests
Send marketing communications (if you opt in)
Improve our website and services
Analyse usage and trends
Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information.

We may share your information with:

Service providers (e.g. email platforms, analytics tools)
Business partners (only where necessary for service delivery)
Legal authorities when required by law

5. Data Protection

We implement appropriate technical and organisational measures to protect your personal data from:

Unauthorised access
Loss or misuse
Alteration or disclosure

However, no method of transmission over the internet is 100% secure.

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6. Your Rights (POPIA Compliance)

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

Access your personal information
Correct or update your information
Request deletion of your data
Object to processing of your data
Withdraw consent at any time

To exercise these rights, please contact us using the details below.

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7. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal, accounting, or reporting requirements

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

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9. Marketing Communications

If you opt in to receive marketing communications:

You may unsubscribe at any time
Every email will include an unsubscribe option

10. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

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12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

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Email: info@inthecity.co.za
Website: www.inthecity.co.za