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About Us:

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. The Company currently represents 4 and 5-star graded and serviced apartments located within the Cape Town CBD, Foreshore and De Waterkant areas. 

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Job Description:

The Housekeeping Manager is responsible for the management and operation of the housekeeping department at One Thibault Hotel, a property under ITC Hospitality Group. This is a critical role in ensuring that all guest areas and back-of-house facilities are maintained to the highest standards of cleanliness and presentation. The position requires a combination of operational expertise, leadership ability, and a passion for delivering exceptional guest experiences.

Key Responsibilities

Oversee the day-to-day cleaning operations of the housekeeping team at One Thibault Hotel.

Plan, organise and monitor staff activities to ensure compliance with quality assurance standards.

Manage all personnel issues within the department including recruitment, training, coaching, counselling, and performance reviews.

Prepare and manage housekeeping staff schedules/rosters and authorise payroll within the parameters of South African labour legislation.

Maintain strong working relationships with internal departments, vendors, and contractors.

Source and manage suppliers for linen, cleaning materials, and guest supplies.

Control budgets, supply costs, laundry, maintenance, and wages.

Conduct and report on regular stock-takes, budgets, maintenance reports, and safety audits.

Implement and maintain housekeeping department minimum standards and procedures.

Complete deep-cleaning schedules and guestroom inspections; evaluate furniture, fixtures, and décor and make recommendations for repairs or refurbishment.

Communicate effectively, both verbally and in writing, to provide clear direction to the team.

Manage guest lost-and-found, storage and inventory, and handle guest enquiries.

Monitor the issuance of keys and maintain security standards.

Ensure proper usage, training, and labelling of all cleaning chemicals and hazardous supplies.

Lead daily team briefings and regular departmental meetings to ensure consistent communication.

Ensure maintenance issues are reported and resolved promptly.

Perform duty management responsibilities or other special projects as requested by ITC Hospitality Group.

 

Skills & Competencies

Leadership: Ability to motivate and lead a diverse team to deliver consistently high standards.

Organisation: Strong organisational and time-management skills for managing staff, schedules, supplies, and spaces.

Attention to Detail: Commitment to maintaining immaculate cleanliness and presentation standards.

Communication: Clear and professional communication with staff, management, and guests.

Problem Solving: Ability to identify issues promptly and implement effective solutions.

Financial Acumen: Experience with budgets, inventory controls, and management reporting.

Technical Skills: Knowledge of housekeeping operations, sanitation requirements, and use of cleaning chemicals; proficiency with Microsoft Office and property management systems.

 

Qualifications & Experience

Minimum 5 years’ hospitality experience, including at least 2 years in a housekeeping management role.

Proven reliability, diligence, and attention to detail.

Up-to-date knowledge of housekeeping trends and best practices.

Degree or diploma in Hospitality Management (advantageous).

Experience in leading a team to excel and work cohesively.

Financial know-how, including experience with budgets and management accounts.

International experience and additional languages (advantageous).

Must be able to work shifts, weekends, and public holidays.

South African citizenship or a valid work permit if not in possession of a South African ID document.

 

Physical & Mental Requirements

Ability to stand, walk, bend, reach, and move continuously to inspect rooms on multiple floors.

Ability to handle push/pull forces similar to operational housekeeping tasks.

Ability to convey information clearly, remain composed under pressure, and maintain objectivity.

 

Why Join Us

Established, growing hospitality group.

Lead a committed team in a premium Cape Town property.

Competitive remuneration aligned with exceptional service standards.

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