ITC Hospitality Group | ITC Hospitality Group

Careers

Working at ITC Hospitality Group

At ITC Hospitality Group, we believe in creating unforgettable experiences that leave a lasting impact. With a commitment to excellence, innovation and unparalleled service, we strive to elevate the hospitality industry. Our diverse portfolio of properties reflects our dedication to quality, showcasing unique destinations that cater to every traveler's needs.

We pride ourselves on our passionate team, who embody our core values of integrity, collaboration, and guest-centric service. Together, we cultivate an environment where creativity flourishes and every team member is empowered to contribute to our mission.

Join us as we redefine hospitality and create moments that inspire and delight. Discover a career with ITC Hospitality Group—where your journey begins!

Finance Manager

Job Description:

ITC Hospitality Group is currently seeking a Finance Manager to join its finance team. As a Finance Manager, you will play a critical role in overseeing the financial operations and strategy of the company.

In this role, you will be responsible for financial planning, budgeting, and forecasting, as well as financial analysis and reporting. You will work closely with the Chief Financial Officer to provide insights and recommendations to drive business growth and profitability. Additionally, you will ensure compliance with financial regulations and develop and implement financial controls. You will also be required to oversee the daily operations of the finance team consisting of three skilled and qualified individuals.

If you are a highly motivated and detail-oriented individual with a strong finance background, we would love to hear from you!

Responsibilities:

Manage and oversee the company's financial operations
Develop and implement financial plans, including budgeting and forecasting
Provide financial analysis and reporting to senior management
Monitor financial performance and identify areas for improvement
Ensure compliance with financial regulations, and facilitate monthly and annual submissions
Develop and implement financial controls and processes
Collaborate with internal teams to drive business growth and profitability

Requirements

Bachelor's degree in finance, accounting, or related field
Proven experience as a Finance Manager or similar role
Strong knowledge of financial operations and principles
Experience in budgeting, forecasting, and financial analysis
Excellent analytical and problem-solving skills
Strong attention to detail and accuracy
Excellent communication and interpersonal skills
Proficient in financial software, especially Pastel Payroll and Xero, which will be a key requirement

Benefits
Salary: Between R40 000 – R45 000

Provident Fund and Medical Aid/Medical Insurance
This highly competitive salary for this role is based on experience.
Bi-weekly hybrid work option (remote work within two-week cycle, subject to operational requirements)
Supportive and people-focused work environment

Job Type: Full-time

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Guest Relations Officer

Job Description:

ITC Hospitality Group is a privately owned property letting and management company based in the Cape Town CBD with over 20 years of experience in the hospitality industry. We are looking for an energetic, professional Guest Relations Officer to ensure our guests receive exceptional service throughout their stay.

Key Responsibilities

Welcome guests and manage smooth check-in and check-out experiences.
Respond to guest queries and requests via phone, email, WhatsApp, and in person.
Assist with reservations and daily front office operations.
Support the Guest Relations Manager with guest arrivals and operational planning.
Coordinate with housekeeping and other departments to maintain service standards.
Assist guests with basic troubleshooting (Wi-Fi, TV, air-conditioning).
Travel between properties within the Cape Town CBD when required.

Requirements

1–2 years’ experience in guest relations or a similar hospitality role.
Excellent written and spoken English (additional languages advantageous).
Computer literate, including Microsoft Office and hospitality systems (e.g., Nightsbridge).
Well-presented, professional, and guest-focused.
Strong organisational and multitasking skills.
Ability to work in a fast-paced hospitality environment.

Benefits

Provident Fund contribution
Medical Insurance
Career growth opportunities within a leading 4 & 5-star hospitality group

Job Type: Full-time

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Hotel Night Receptionist

Job Description:

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. The Company currently represents 4 and 5-star graded and serviced apartments located within the Cape Town CBD, Foreshore and De Waterkant areas. We are currently recruiting for an energetic, well-organised Night Auditor.

Key Responsibilities:

Welcome and assist guests during the night shift in a professional and friendly manner
Handle guest check-ins and check-outs
Process reservations, payments, and guest requests
Perform the daily night audit process and balance all hotel transactions
Reconcile front office accounts, cash, credit card, and room revenue
Prepare and distribute daily financial and operational reports
Ensure all financial postings are accurate and aligned with hotel procedures
Handle late-night guest queries, complaints, or emergencies
Maintain security and monitor hotel activity during night hours
Ensure smooth handover to the morning shift team

Requirements:

Previous experience as a Night Auditor, Receptionist, or Front Office Ambassador in a hotel
Finance or accounting experience is essential
Experience with hotel systems
Strong numerical and reconciliation skills
Good computer literacy (Excel and reporting systems)
Excellent communication and customer service skills
Ability to work independently and responsibly during night hours
Reliable, trustworthy, and detail-oriented

Preferred Qualifications:

Grade 12/Matric certificate
Tertiary qualification is advantageous
2+ years of experience in a similar role

Benefits:

Competitive salary
Professional development opportunities

Application Details:

To apply send your CV, head and shoulder photo, qualifications, and references to: hr@inthecity.co.za
Note: If you have not heard back from us after two (2) weeks, please consider your application unsuccessful

Job Type: Full-time

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