Content Coordinator 

Job Description

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ITC Hospitality Group is currently seeking a Content Coordinator to join its marketing team. As a Content Coordinator, you will play a key role in managing and executing the company’s content strategy across various platforms.

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In this role, you will be responsible for creating, curating, and coordinating engaging content that aligns with the brand’s voice and marketing objectives. This includes managing social media platforms, updating website content, assisting with campaigns, and ensuring all content is consistent, relevant, and on-brand. You will work closely with the marketing and sales teams to support promotions, drive brand awareness, and enhance customer engagement. Additionally, you will assist with content planning, scheduling, and performance tracking to optimise reach and effectiveness.

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If you are a creative, organised, and detail-oriented individual with a passion for storytelling and digital marketing, we would love to hear from you!

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Role Overview

The Content Coordinator is responsible for the end-to-end execution, coordination, and performance of all content and marketing outputs across ITC Hospitality Group brands.

This role owns the content calendar, publishing timelines, and content performance, ensuring all deliverables are executed on time, on brand, and aligned to the marketing strategy, while driving measurable growth in engagement, reach, and audience across digital and traditional platforms.

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Key Responsibilities

Content Planning & Coordination

• Develop, manage, and keep the content calendar up to date across all brands and properties

• Coordinate campaign timelines, deliverables, and posting schedules

• Ensure all content is aligned to the marketing plan, campaigns, and key events

• Proactively identify risks to timelines and adjust plans to ensure deadlines are met

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Content Creation & Execution

• Create weekly marketing content, including graphics, carousels, stories, blogs, newsletters, and short-form video content

• Write and edit engaging copy for social media, campaigns, website, and promotional materials

• Submit content for internal approval where required

• Ensure all content meets brand standards in tone, voice, and visual identity

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Design & Traditional Marketing

• Assist with the creation of digital and print marketing materials including brochures, flyers, posters, presentations, signage, and in-room collateral

• Maintain and develop templates and brand assets (Canva; Adobe advantageous)

• Ensure consistency across all digital and print outputs

• Liaise with suppliers and printers when required

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Execution, Deadlines & Real-Time Content

• Ensure all content is published on time according to schedule.

• Capture and publish event and staff-related content in real time.

• Maintain a consistent posting cadence across all platforms

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Social Media & Community Management

• Schedule and publish content across Instagram, Facebook, TikTok, LinkedIn, and YouTube

• Actively monitor and manage all social media channels

• Respond to comments and messages promptly and professionally

• Proactively engage audiences and build a strong online community​

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Campaign & Marketing Support

• Assist with overall marketing activities and provide support to the wider marketing team

• Contribute to campaign ideation and brainstorming

• Execute campaigns, promotions, and partnerships in line with strategy

• Coordinate influencer collaborations and track deliverables

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Performance & Optimisation

• Take ownership of content performance across platforms (reach, engagement, growth)

• Optimise content using data, trends, and platform best practices

• Implement and refine hashtag and discoverability strategies

• Identify and scale top-performing content formats and themes

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Reporting & Insights

• Track performance across all platforms and content types

• Provide clear insights, analysis, and actionable recommendations

• Report on what worked, what didn’t, and how to improve

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Asset Management & Organisation

• Maintain well-structured, clearly labelled folders and content libraries

• Organise and manage all digital assets and brand resources

• Maintain consistency and accessibility across all marketing materials

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Requirements

• Diploma or Degree in Marketing, Communications, Graphic Design, or related field

• 2–5 years’ experience in content creation, social media, or digital marketing (hospitality/tourism preferred)

• Proficiency in Canva (Adobe Creative Suite advantageous)

• Strong writing and editing skills

• Good understanding of content formats, including social media and short-form video

• Basic understanding of SEO and digital marketing principles

• Familiarity with print production processes

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Key Skills

• Strong organisational and time management skills

• Ability to manage multiple brands, deadlines, and campaigns simultaneously

• High attention to detail and accuracy

• Creative thinking with strong visual and storytelling ability

• Strong communication and collaboration skills

• Ability to work in a fast-paced, deadline-driven environment

Benefits

• Provident Fund and Medical Aid/Medical Insurance

• This highly competitive salary for this role is based on experience.

• Bi-weekly hybrid work option (remote work within two-week cycle, subject to operational requirements)

• Supportive and people-focused work environment

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Job Type: Full-time