ITC Hospitality Group

Careers

Working at ITC Hospitality Group

At ITC Hospitality Group, we believe in creating unforgettable experiences that leave a lasting impact. With a commitment to excellence, innovation and unparalleled service, we strive to elevate the hospitality industry. Our diverse portfolio of properties reflects our dedication to quality, showcasing unique destinations that cater to every traveler's needs.

We pride ourselves on our passionate team, who embody our core values of integrity, collaboration, and guest-centric service. Together, we cultivate an environment where creativity flourishes and every team member is empowered to contribute to our mission.

Join us as we redefine hospitality and create moments that inspire and delight. Discover a career with ITC Hospitality Group—where your journey begins!

Hotel Duty Manager

About Us:
ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. The Company currently represents 4 and 5-star graded and serviced apartments located within the Cape Town CBD, Foreshore and De Waterkant areas. We are currently recruiting for an energetic, dedicated and well-organised Front Office Manager for our 260-room hotel located on the Foreshore/Financial District area of Cape Town. PLEASE NOTE: Only candidates with hotel experience in a similar role will be considered. If you do not meet these qualifications, please do not apply.

Key Responsibilities:

Trains, cross trains, and retrains all front office personnel
Ensures Front Desk Ambassadors follow all SOP's
Participates in the selection of front office personnel
Schedules the front office staff shifts
Supervises workload during shifts
Evaluates the job performance of each front office employee
Maintains working relationships and communicates with all departments
Damages to be communicated to guests and monitored for payment
Maintains master key control
Verifies that accurate room status information is maintained and properly communicated
Resolves guest problems quickly, efficiently, and courteously
Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel
Receives information from the previous shift manger and passes on pertinent details to the oncoming manager
Checks cashiers in and out and verifies banks and deposits at the end of each shift
Enforces all cash-handling, check-cashing, and credit policies
Conducts regularly scheduled meetings of front office personnel
Always wears the proper uniform and maintain a neat appearance. Requires all front office employees to always wear proper uniforms

Requirements:

Friendly and service orientated
Reliable, responsible and dependable to fulfil obligations
Excellent communication skills
Attention to detail
Willingness to lead, take charge and offer direction
Ability to multitask
Show initiative by taking control of task
Ability to work occasional after hours, weekends and holidays when required

Preferred Qualifications and Experience:

Grade 12 or equivalent
Accommodation Certificate/ Hotel School diploma is advantageous
At least 3 years’ previous experience in the same or similar position in a 4/5-star hotel/Self Catering guest House or self-catered apartments
Familiar with all duties and procedures in Front Office Department
MS Office (Word, Excel and Email) is essential
1 years’ Channel manager experience essential
Valid Driver's license

Job Type: Full-time

Work Location: In person

Apply Now

Guest Relations Officer

About Us:

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years. We are seeking an outgoing, energetic, and professional Guest Relations Officer to be the face of our brand and ensure every guest enjoys an exceptional stay.

Your Role:

As a Guest Relations Officer, you will:

Welcome and assist guests during check-in and check-out, ensuring a smooth and memorable experience.
Respond promptly to guest inquiries, requests, and concerns via in-person, phone, email, or WhatsApp.
Assist with reservations, guest orientation, and day-to-day front office operations.
Support the Guest Relations Manager in preparing daily operational sheets and managing guest arrivals.
Coordinate with housekeeping, concierge, and other departments to guarantee high standards.
Help troubleshoot guest issues in accommodations, such as Wi-Fi, TV, or air-conditioning.

What We’re Looking For:

Excellent spoken and written English (additional languages are a plus).
Computer literate, including Microsoft Office and hospitality software (e.g., Nightsbridge).
1–2 years’ experience in guest relations or similar hospitality role.
Friendly, professional, and well-groomed with high standards of personal hygiene.
Exceptional organizational, time management, and multitasking skills.
Ability to work under pressure in a fast-paced, dynamic environment.
Hands-on, proactive approach with attention to detail and urgency.

Employee Benefits:

Provident Fund contribution.
Medical Insurance coverage.
Opportunity for career growth within a leading 4 & 5-star hospitality group.

Why Join Us:

Be part of a dynamic, guest-focused team in Cape Town.
Work in a professional environment that values excellence and teamwork.
Enjoy competitive benefits alongside your salary.

To Apply:
Send your CV, head-and-shoulder photo, qualifications, and references to hr@inthecity.co.za.

Please note: If you have not heard from us after two (2) weeks, consider your application unsuccessful.

Job Type: Full-time

Ability to commute/relocate:

Cape Town, Western Cape 8001: Reliably commute or planning to relocate before starting work (Preferred)

Education:

High School (matric) (Preferred)

Experience:

Guest Relations: 2 years (Required)
Hospitality : 2 years (Required)

Work Location: In person

Apply Now

Content & Design Assistant

About Us:

ITC Hospitality Group is a fast-growing CBD-based and privately owned property letting and management company that has been in the industry for 20 years.

We are seeking a creative and detail-oriented Content & Design Assistant to support our marketing team. This role involves creating weekly marketing content, including static graphics and short-form video reels, designing marketing materials, assisting with copy-writing, and supporting overall marketing initiatives.

Key Responsibilities:

Create weekly marketing content, including graphics, carousels, stories, and short-form video reels, and submit for approval to the marketing team.
Assist with the design of digital and print marketing materials (brochures, email layouts, presentations, etc.).
Collaborate with the marketing team to brainstorm and develop content ideas and campaign concepts.
Design templates and brand assets using Canva (Adobe Creative Suite is a plus).
Edit short-form video reels using CapCut to align with brand style and trends.
Support writing and editing of content copies for campaigns, newsletters, and promotional materials.
Help organize and maintain digital assets and brand resources.
Provide general assistance for marketing campaigns and initiatives.

Requirements:

Proven experience in content creation and graphic design (entry to mid-level).
Proficiency in Canva for design and CapCut for short-form video editing (Adobe Creative Suite is a bonus).
Strong understanding of marketing content formats, including reels and trending videos.
Good writing and editing ability to support content copy development.
Basic understanding of branding and marketing principles.
Strong organizational skills and ability to meet deadlines.
Collaborative mindset and attention to detail.